McKeown Medical
167 Bath Street, Glasgow, G2 4SQ
Mckeown non-surgical
Your journey at Mckeown Medical
At McKeown Medical we pride ourselves on providing exceptional service.
Not stuffy, intimidating or overpowering, but the kind of service that makes you feel relaxed and taken care of, confident that your every need will be tended to while you are with us.
01
Starting your journey
The first step is to get in touch! Our patient relationship managers are here as your first point of contact and will be with you throughout your journey with us. They are a valuable source of information and support, and will help you with any questions or concerns you may have.
When you make your initial enquiry, your patient relationship manager will get in touch to understand more about your needs and concerns. They may also ask you to send in some photographs of the features you are looking to improve.
Once they have all of your information, they will discuss your case with our medical team to get some initial ideas on the best treatment options for you and your concerns, as well as guidance on which of our doctors may be best suited to treating you.
Your patient relationship manager will then get back in touch with you to get your thoughts on your doctor’s suggestions. They’re armed with a wealth of knowledge about our practice and the treatments we can offer, and are able to answer most of your initial questions.
When you’re ready, they’ll book your consulation with your doctor and guide you through what happens next.
02
Coming to the clinic
Moments from the bustling Buchanan Street, our central location is easily accessible for those coming from nearby or further afield.
Before you come to the clinic your patient relationship manager will send you some forms to fill out ahead of your appointment. These forms collect information on your background and medical history, as well as some details on your concerns to help us to understand more about your needs ahead of your consultation with your doctor.
When you arrive at the clinic you’ll be greeted by our friendly team who’ll confirm your details and invite you to sit in our serene waiting room before your consultation.
For your first consultation, it is helpful if you don’t wear makeup to allow us to make the best assessment of your appearance and the condition of your skin, which is an important part of your aesthetic assessment.
03
What is the experience like?
We know coming to the clinic for the first time can be daunting. Here are some of our recent patients talking about their experiences.
Lorna's journey
Donna's journey
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04
Your consultation
When you come to the clinic for a non-surgical procedure we always begin with a consultation. This allows your doctor to get a better understanding of what it is that bothers you about your appearance so they can talk you through your treatment options.
Occasionally some patients really want a non-surgical solution to their problem, but really the best or only option would be something more invasive like a surgical procedure. If that’s the case, we will tell you that and make sure you are fully informed about your options.
Although non-surgical procedures are less invasive than surgical options, that doesn’t mean they are risk-free and your doctor will make sure you know about the any relevant risks before you make your decision to proceed.
If the proposed procedure is quite minor, and you are sure you want to go ahead with the treatment, then the doctor may go ahead and offer to perform the procedure immediately after the consultation. If you are considering a more complex or invasive non-surgical procedure, or if you are not sure about whether or not you want to go ahead, then we will schedule another time for you to come back later on. When you make the decision to go ahead, it should be fully informed and pressure free and we are committed to supporting you make decisions in that way.
05
Meet your consultants
Meet your consultants
06
Your procedure
Most non-surgical procedures are associated with minimal discomfort and need no anaesthetic.
If we are treating a particularly sensitive area, like around the mouth, we may use some topical numbing cream to relieve discomfort.
Your comfort and convenience are top of our list of priorities. Following a non-surgical procedure you can go home immediately. The area of the injections may be a little red, but most people resume normal activities immediately following treatment.
07
See a procedure in action
See a procedure in action
08
Following up
We pride ourselves on exceptional aftercare for all of our patients, making sure you have all of the information and support you need to get the best out of your procedure.
After your treatment most patients are keen to get back to normal right away. If you have any concerns however we are here to help.
The effects of treatment typically take a couple of weeks to settle in and for the full results to be evidence, so we typically ask patients to wait two weeks after their treatment before coming back for a follow up appointment.
If there is anything that does not meet your expectations, you should come back for a review appointment to see if there are any further treatment options available.
09
Supporting your journey at every step
Throughout your journey with us we are here to hold your hand and do whatever we can to make the process as smooth and easy as possible for you.
No two individuals are the same, and so no two journeys are the same either: we are here to be as flexible and accommodating as possible, tailoring your journey to your needs – all co-ordinated by your own patient relationship manager.
Are you ready to start your consultation?
Finding the right treatment for you is the most important factor in ensuring that you are on the correct path to achieve the results you desire. Our pre-consultation enquiry helps us to identify your needs and, ultimately, gets you on the right path to achieving your optimal results.
Our dedicated team of experts are on hand to help you as you navigate your journey with us.
When you first make contact with us you will be assigned your own personal Patient Relationship Manager. They’ll start by understanding your needs and liaising with our doctors to book you an appointment with the most suitable specialist. For any additional questions or needs, you can message or call them anytime and they’ll be delighted to assist you. Our entire team is dedicated to providing you with the best possible treatment and care tailored to your needs.
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